**Terms and conditions**

Dear customers

 

1. Royal Exchange Group only handles transactions that are trustworthy and in compliance with AUSTRAC AML rules and regulations.

 

2. The information obtained from the customer for the transaction is only to identify the customer in accordance with the anti-money laundering laws of Australia. Royal Exchange Group will never provide this information to a third party. But AUSTRAC Australia may make some of this information available to third parties if necessary.

 

3. If the transaction amount (in Iran or Australia) has not been received by the recipient for more than 4 working days, the customer should contact the office of Royal Exchange Group as soon as possible. Otherwise, the Royal Exchange Group will not be held responsible.

 

4. If for any external reason (including a problem in the banking systems of the country of origin or destination that is beyond the control of the Royal Exchange Group) the transaction process is not completed and the money is returned, the commission * will be deducted from the original money and the rest will be refunded. .

 

5. If for any external reason (including problems in the banking systems of the country of origin or destination or official holidays that are beyond the control of the Royal Exchange Group) the transaction process is delayed, the transfer of funds based on the dollar rate on the first day of the transaction To take. But if the customer wants to terminate the transaction, it will be subject to paragraph 8.

 

6. The customer is required to provide the bank name, account number (and preferably the night number) and the full name of the recipient (including prefix and suffix). Otherwise, the consequences of any delay and difficulty in transferring money are the responsibility of the customer.

 

 

Terms and conditions

7. If the recipient's account number is incorrect but the recipient's name is correct and the money is transferred to another person's account with the same name (but through the account number provided by the customer), the customer is responsible for the consequences and Royal Exchange Group has no responsibility. Does not accept in return.

 

8. If the customer for any reason and at any time after the transaction agreement, wants to unilaterally terminate the ongoing transaction, in addition to paying a commission, is obliged to pay damages ** (in the amount mentioned below) to the group Is a royal exchange.

 

9. If the customer is late in preparing the account number for the agreed transaction, the money transfer will be based on the dollar rate on the first day of the transaction and not on the dollar rate on the day the account number is provided.

 

10. If the customer is late in preparing the account number for the agreed transaction and finally wants to terminate the contract due to not being able to prepare the account number, it is subject to paragraph 8.

 

11. If the customer is late in preparing the account number for the agreed transaction and part of the transaction is done (via card or

otherwise) and the customer wants to terminate the rest of the transaction, the termination of the rest of the transaction is subject to paragraph 8.

 

12. Receiving money from the customer by Royal Exchange Group is a transaction. Therefore, no claim of borrowing the customer's money has been accepted by the Royal Exchange Group.

 

13. The use of the membership fee (in the Royal Exchange Group) of each person is possible only for the person who has an account (membership number) and a degree holder. Therefore, Royal Exchange Group is exempt from making a transaction for a third party using the membership of another person.

 

14. The customer is obliged to comply with the laws of public and commercial places in Australia and to deal properly with the employees of the exchange, otherwise we are exempt from the services mentioned above.

 

15. The right to issue any official invoice or invoice for the transaction or transactions is reserved for the customer forever.

 

16. Payment by Royal Exchange Group takes up to 3 working days. Please do not object to the delay in payment of the remittance.

 

    * Commission fee for each amount = $ 10

    ** Damage for amounts up to $ 1000 = $ 10

                            For amounts between $ 1001 to $ 3000 = 1.35% of the traded amount

                            For amounts between $ 3001 to $ 5000 = 1.25% of the traded amount

                          For amounts above $ 5001 = 1.15% of the transaction amount